Facility profile · CCN 495210
Norfolk Health Care Center
49 federal citations on record , including 1 at the Immediate Jeopardy level, and 1 federal enforcement actions totaling $157,300.
Record summary
Federal record · Q1 202649
Total citations
12
Last 3 years
1
Actual harm+
1
Federal penalties
$157,300
Total fines
1
Overall ★ rating
Most common violation categories here
Most common F-tags at this facility
Citation history
49 on record| Survey | F-Tag | Violation | Severity | Source |
|---|---|---|---|---|
| Jan 14, 2026 | F921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Complaint |
| Jan 14, 2026 | F880 | Provide and implement an infection prevention and control program. | D | Complaint |
| Jan 14, 2026 | F807 | Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. | D | Complaint |
| Jan 14, 2026 | F803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Complaint |
| Jan 14, 2026 | F628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Complaint |
| Sep 24, 2025 | F921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Complaint |
| Sep 24, 2025 | F880 | Provide and implement an infection prevention and control program. | D | Complaint |
| Sep 24, 2025 | F807 | Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. | E | Complaint |
| Sep 24, 2025 | F803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | Complaint |
| Sep 24, 2025 | F725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | J | Complaint |
| Sep 24, 2025 | F628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Complaint |
| Sep 5, 2024 | F690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint |
| Jul 15, 2021 | F925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | F | Standard |
| Jul 15, 2021 | F760 | Ensure that residents are free from significant medication errors. | E | Standard |
| Jul 15, 2021 | F690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard |
| Jul 15, 2021 | F677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard |
| Jul 15, 2021 | F658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard |
| Jul 15, 2021 | F656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard |
| Jul 15, 2021 | F641 | Ensure each resident receives an accurate assessment. | E | Standard |
| Jul 15, 2021 | F625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Standard |
| Jul 15, 2021 | F623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard |
| Jul 15, 2021 | F622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Standard |
| Jul 15, 2021 | F578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard |
| Jul 15, 2021 | F574 | The resident has the right to receive notices in a format and a language he or she understands. | D | Standard |
| May 9, 2019 | F880 | Provide and implement an infection prevention and control program. | D | Standard |
| May 9, 2019 | F849 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D | Standard |
| May 9, 2019 | F755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard |
| May 9, 2019 | F727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | Standard |
| May 9, 2019 | F695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard |
| May 9, 2019 | F689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard |
| May 9, 2019 | F677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard |
| May 9, 2019 | F658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard |
| May 9, 2019 | F657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard |
| May 9, 2019 | F656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard |
| May 9, 2019 | F655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard |
| May 9, 2019 | F641 | Ensure each resident receives an accurate assessment. | D | Standard |
| May 9, 2019 | F625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | E | Standard |
| May 9, 2019 | F623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard |
| May 9, 2019 | F622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | E | Standard |
| May 9, 2019 | F565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | D | Standard |
| Aug 17, 2017 | F514 | Keep accurate, complete and organized clinical records on each resident that meet professional standards. | D | Standard |
| Aug 17, 2017 | F441 | Have a program that investigates, controls and keeps infection from spreading. | D | Standard |
| Aug 17, 2017 | F431 | Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. | D | Standard |
| Aug 17, 2017 | F411 | Provide routine and 24-hour emergency dental care for each resident. | E | Standard |
| Aug 17, 2017 | F371 | Store, cook, and serve food in a safe and clean way. | E | Standard |
| Aug 17, 2017 | F333 | Ensure that residents are safe from serious medication errors. | E | Standard |
| Aug 17, 2017 | F314 | Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. | D | Standard |
| Aug 17, 2017 | F309 | Provide necessary care and services to maintain or improve the highest well being of each resident . | E | Standard |
| Aug 17, 2017 | F166 | Try to resolve each resident's complaints quickly. | D | Standard |
Federal enforcement history
Federal regulators have imposed 1 enforcement actions against this facility, including 1 civil money penalties totaling $157,300 .
| Date | Type | Fine | Payment denial |
|---|---|---|---|
| Sep 24, 2025 | Fine | $157,300 | — |
About this record
A citation is a finding by a state survey team working under federal contract. It is not a court
judgment. The description above is drawn verbatim from federal public datasets. Facilities have
the right to appeal findings through an Informal Dispute Resolution (IDR/IIDR) process.
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