Independent · Federal inspection records, searchable
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Nursing Home Violations Public inspection data, searchable
Facility profile · CCN 265534

Heritage Care Center

99 federal citations on record , including 10 at the Immediate Jeopardy level, and 8 federal enforcement actions totaling $343,318.

Abuse Icon Special Focus Status 10 Immediate Jeopardy

Record summary

Federal record · Q1 2026
99
Total citations
87
Last 3 years
14
Actual harm+
8
Federal penalties
$343,318
Total fines
1
Overall ★ rating

Most common violation categories here

Quality of Care23 Resident Rights21 Abuse & Neglect18 Care Planning11 Medication & Pharmacy9

Most common F-tags at this facility

F6899 F6006 F6106 F9254 F8804

Citation history

99 on record
SurveyF-TagViolationSeveritySource
Sep 9, 2025F838Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.FComplaint
Sep 9, 2025F727Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.EComplaint
Sep 9, 2025F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.DComplaint
Sep 9, 2025F602Protect each resident from the wrongful use of the resident's belongings or money.DComplaint
Sep 9, 2025F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.DComplaint
Sep 9, 2025F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.EComplaint
Sep 9, 2025F568Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.DComplaint
Sep 9, 2025F883Develop and implement policies and procedures for flu and pneumonia vaccinations.EStandard
Sep 9, 2025F882Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.FStandard
Sep 9, 2025F881Implement a program that monitors antibiotic use.FStandard
Sep 9, 2025F880Provide and implement an infection prevention and control program.FStandard
Sep 9, 2025F865Have a plan that describes the process for conducting QAPI and QAA activities.FStandard
Sep 9, 2025F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.DStandard
Sep 9, 2025F760Ensure that residents are free from significant medication errors.DStandard
Sep 9, 2025F756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.EStandard
Sep 9, 2025F697Provide safe, appropriate pain management for a resident who requires such services.DStandard
Sep 9, 2025F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.DStandard
Sep 9, 2025F641Ensure each resident receives an accurate assessment.DStandard
Sep 9, 2025F628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.DStandard
Sep 9, 2025F558Reasonably accommodate the needs and preferences of each resident.DStandard
Jun 26, 2025F741Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.DComplaint
Jun 26, 2025F576Ensure residents have reasonable access to and privacy in their use of communication methods.EComplaint
May 23, 2025F697Provide safe, appropriate pain management for a resident who requires such services.DComplaint
Apr 25, 2025F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.JComplaint
Apr 25, 2025F661Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.DComplaint
Apr 25, 2025F658Ensure services provided by the nursing facility meet professional standards of quality.DComplaint
Apr 25, 2025F623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.DComplaint
Apr 25, 2025F553Allow resident to participate in the development and implementation of his or her person-centered plan of care.GComplaint
Mar 14, 2025F925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.EComplaint
Mar 14, 2025F741Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.DComplaint
Mar 14, 2025F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.JComplaint
Mar 14, 2025F661Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.DComplaint
Mar 14, 2025F658Ensure services provided by the nursing facility meet professional standards of quality.DComplaint
Mar 14, 2025F623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.DComplaint
Mar 14, 2025F603Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).GComplaint
Mar 14, 2025F576Ensure residents have reasonable access to and privacy in their use of communication methods.EComplaint
Mar 14, 2025F553Allow resident to participate in the development and implementation of his or her person-centered plan of care.GComplaint
Feb 3, 2025F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.JComplaint
Feb 3, 2025F610Respond appropriately to all alleged violations.DComplaint
Dec 26, 2024F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.JComplaint
Dec 26, 2024F610Respond appropriately to all alleged violations.DComplaint
Sep 12, 2024F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.DComplaint
Aug 5, 2024F880Provide and implement an infection prevention and control program.EComplaint
Aug 5, 2024F760Ensure that residents are free from significant medication errors.DComplaint
Aug 5, 2024F759Ensure medication error rates are not 5 percent or greater.DComplaint
Jun 14, 2024F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.JComplaint
May 2, 2024F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.DComplaint
Jan 30, 2024F610Respond appropriately to all alleged violations.DComplaint
Jan 30, 2024F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.DComplaint
Jan 30, 2024F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.JComplaint
Jan 30, 2024F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.EComplaint
Dec 12, 2023F742Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.JComplaint
Dec 12, 2023F740Ensure each resident must receive and the facility must provide necessary behavioral health care and services.DComplaint
Dec 12, 2023F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.JComplaint
Dec 12, 2023F610Respond appropriately to all alleged violations.DComplaint
Dec 12, 2023F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.DComplaint
Dec 12, 2023F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.JComplaint
Dec 12, 2023F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.EComplaint
Sep 29, 2023F691Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.DComplaint
Sep 29, 2023F690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.DComplaint
Sep 29, 2023F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.GComplaint
Sep 29, 2023F686Provide appropriate pressure ulcer care and prevent new ulcers from developing.DComplaint
Sep 29, 2023F580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.DComplaint
Sep 29, 2023F880Provide and implement an infection prevention and control program.JStandard
Sep 29, 2023F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.FStandard
Sep 29, 2023F759Ensure medication error rates are not 5 percent or greater.EStandard
Sep 29, 2023F758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.DStandard
Sep 29, 2023F726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.DStandard
Sep 29, 2023F698Provide safe, appropriate dialysis care/services for a resident who requires such services.DStandard
Sep 29, 2023F695Provide safe and appropriate respiratory care for a resident when needed.DStandard
Sep 29, 2023F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.DStandard
Sep 29, 2023F623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.DStandard
Sep 29, 2023F622Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.DStandard
Sep 29, 2023F610Respond appropriately to all alleged violations.DStandard
Sep 29, 2023F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.DStandard
Sep 29, 2023F570Assure the security of all personal funds of residents deposited with the facility.EStandard
Sep 29, 2023F568Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.EStandard
Sep 29, 2023F567Honor the resident's right to manage his or her financial affairs.EStandard
Aug 23, 2023F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.DComplaint
Jun 30, 2023F925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.EComplaint
Jun 30, 2023F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.DComplaint
Jun 30, 2023F602Protect each resident from the wrongful use of the resident's belongings or money.DComplaint
May 3, 2023F925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.EComplaint
May 3, 2023F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.DComplaint
May 3, 2023F742Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.EComplaint
May 3, 2023F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.DComplaint
May 3, 2023F610Respond appropriately to all alleged violations.DComplaint
Jul 26, 2019F925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.FStandard
Jul 26, 2019F880Provide and implement an infection prevention and control program.FStandard
Jul 26, 2019F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.DStandard
Jul 26, 2019F804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.EStandard
Jul 26, 2019F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.DStandard
Jul 26, 2019F758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.DStandard
Jul 26, 2019F745Provide medically-related social services to help each resident achieve the highest possible quality of life.DStandard
Jul 26, 2019F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.EStandard
Jul 26, 2019F641Ensure each resident receives an accurate assessment.DStandard
Jul 26, 2019F582Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.DStandard
Jul 26, 2019F578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.DStandard
Jul 26, 2019F573Let each resident or the resident's legal representative access or purchase copies of all the resident's records.DStandard

Federal enforcement history

Federal regulators have imposed 8 enforcement actions against this facility, including 5 civil money penalties totaling $343,318 and 3 payment-denial actions spanning 165 days.

DateTypeFinePayment denial
Mar 14, 2025Payment Denial—Apr 17, 2025 · 99 days
Mar 14, 2025Fine$146,162—
Dec 26, 2024Fine$108,179—
Jun 14, 2024Fine$16,801—
Dec 12, 2023Fine$45,311—
Dec 12, 2023Payment Denial—Jan 13, 2024 · 60 days
Sep 29, 2023Fine$26,865—
Sep 29, 2023Payment Denial—Nov 7, 2023 · 6 days
About this record A citation is a finding by a state survey team working under federal contract. It is not a court judgment. The description above is drawn verbatim from federal public datasets. Facilities have the right to appeal findings through an Informal Dispute Resolution (IDR/IIDR) process.

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