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Nursing Home Violations Public inspection data, searchable
Facility profile · CCN 145732

Arc At Normal

77 federal citations on record , and 7 federal enforcement actions totaling $164,380.

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Record summary

Federal record · Q1 2026
77
Total citations
54
Last 3 years
10
Actual harm+
7
Federal penalties
$164,380
Total fines
2
Overall ★ rating

Most common violation categories here

Quality of Care26 Abuse & Neglect21 Care Planning9 Resident Rights8 Nutrition & Dietary4

Most common F-tags at this facility

F60011 F6897 F6845 F5845 F6904

Citation history

77 on record
SurveyF-TagViolationSeveritySource
Dec 9, 2025F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.DComplaint
Sep 21, 2025F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.DComplaint
Sep 21, 2025F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.DComplaint
Sep 5, 2025F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.EComplaint
Sep 5, 2025F641Ensure each resident receives an accurate assessment.EComplaint
Sep 5, 2025F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.EComplaint
Jun 25, 2025F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.DComplaint
Jun 13, 2025F697Provide safe, appropriate pain management for a resident who requires such services.GComplaint
Jun 13, 2025F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.GComplaint
May 27, 2025F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.DComplaint
May 27, 2025F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.DComplaint
May 20, 2025F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.GComplaint
May 20, 2025F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.EComplaint
May 12, 2025F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.DComplaint
Feb 21, 2025F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.GComplaint
Feb 21, 2025F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.FStandard
Feb 21, 2025F801Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.FStandard
Feb 21, 2025F700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.EStandard
Feb 21, 2025F690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.DStandard
Feb 21, 2025F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.EStandard
Dec 12, 2024F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.DComplaint
Jun 27, 2024F740Ensure each resident must receive and the facility must provide necessary behavioral health care and services.DComplaint
Jun 27, 2024F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.GComplaint
Apr 30, 2024F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.DComplaint
Feb 1, 2024F686Provide appropriate pressure ulcer care and prevent new ulcers from developing.DComplaint
Jan 25, 2024F695Provide safe and appropriate respiratory care for a resident when needed.DStandard
Jan 25, 2024F690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.DStandard
Jan 25, 2024F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.DStandard
Jan 25, 2024F677Provide care and assistance to perform activities of daily living for any resident who is unable.EStandard
Jan 25, 2024F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.DStandard
Jan 25, 2024F641Ensure each resident receives an accurate assessment.DStandard
Jan 25, 2024F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.EStandard
Nov 11, 2023F760Ensure that residents are free from significant medication errors.DComplaint
Nov 11, 2023F725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.DComplaint
Nov 11, 2023F694Provide for the safe, appropriate administration of IV fluids for a resident when needed.GComplaint
Nov 11, 2023F580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.DComplaint
Aug 14, 2023F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.EComplaint
Aug 10, 2023F725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.EComplaint
Aug 10, 2023F690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.DComplaint
Aug 10, 2023F688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.DComplaint
Aug 10, 2023F610Respond appropriately to all alleged violations.DComplaint
Aug 10, 2023F607Develop and implement policies and procedures to prevent abuse, neglect, and theft.DComplaint
Aug 10, 2023F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.DComplaint
Aug 2, 2023F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.DComplaint
Jul 21, 2023F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.DComplaint
Jul 21, 2023F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.DComplaint
Jul 21, 2023F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.EComplaint
Jul 21, 2023F550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.EComplaint
Jun 28, 2023F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.GComplaint
May 16, 2023F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.DComplaint
May 16, 2023F610Respond appropriately to all alleged violations.DComplaint
May 16, 2023F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.DComplaint
May 16, 2023F607Develop and implement policies and procedures to prevent abuse, neglect, and theft.EComplaint
May 16, 2023F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.GComplaint
Apr 4, 2023F610Respond appropriately to all alleged violations.EComplaint
Apr 4, 2023F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.EComplaint
Apr 4, 2023F607Develop and implement policies and procedures to prevent abuse, neglect, and theft.EComplaint
Apr 4, 2023F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.EComplaint
Mar 9, 2023F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.DComplaint
Mar 9, 2023F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.DComplaint
Dec 15, 2022F883Develop and implement policies and procedures for flu and pneumonia vaccinations.DStandard
Dec 15, 2022F868Have the Quality Assessment and Assurance group have the required members and meet at least quarterlyFStandard
Dec 15, 2022F847Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.DStandard
Dec 15, 2022F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.FStandard
Dec 15, 2022F802Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.DStandard
Dec 15, 2022F760Ensure that residents are free from significant medication errors.EStandard
Dec 15, 2022F759Ensure medication error rates are not 5 percent or greater.EStandard
Dec 15, 2022F758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.EStandard
Dec 15, 2022F690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.DStandard
Dec 15, 2022F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.GStandard
Dec 15, 2022F688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.DStandard
Dec 15, 2022F686Provide appropriate pressure ulcer care and prevent new ulcers from developing.DStandard
Dec 15, 2022F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.GStandard
Dec 15, 2022F657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.DStandard
Dec 15, 2022F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.EStandard
Dec 15, 2022F602Protect each resident from the wrongful use of the resident's belongings or money.DStandard
Dec 15, 2022F558Reasonably accommodate the needs and preferences of each resident.DStandard

Federal enforcement history

Federal regulators have imposed 7 enforcement actions against this facility, including 4 civil money penalties totaling $164,380 and 3 payment-denial actions spanning 60 days.

DateTypeFinePayment denial
May 12, 2025Payment Denial—Jun 14, 2025 · 12 days
Feb 21, 2025Payment Denial—Mar 21, 2025 · 10 days
Feb 21, 2025Fine$51,701—
Nov 11, 2023Fine$10,491—
Jun 28, 2023Fine$81,286—
Jun 28, 2023Payment Denial—Jul 22, 2023 · 38 days
May 16, 2023Fine$20,902—
About this record A citation is a finding by a state survey team working under federal contract. It is not a court judgment. The description above is drawn verbatim from federal public datasets. Facilities have the right to appeal findings through an Informal Dispute Resolution (IDR/IIDR) process.

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