Independent · Federal inspection records, searchable
Not a law firm · Not a government agency
Nursing Home Violations Public inspection data, searchable
Facility profile · CCN 215135

Complete Care At Heritage Llc

70 federal citations on record , including 2 at the Immediate Jeopardy level, and 2 federal enforcement actions totaling $129,919.

2 Immediate Jeopardy

Record summary

Federal record · Q1 2026
70
Total citations
49
Last 3 years
3
Actual harm+
2
Federal penalties
$129,919
Total fines
2
Overall ★ rating

Most common violation categories here

Quality of Care14 Medication & Pharmacy12 Resident Rights10 Care Planning10 Nursing & Physician Services8

Most common F-tags at this facility

F8424 F5843 F7613 F8803 F6843

Citation history

70 on record
SurveyF-TagViolationSeveritySource
Sep 16, 2025F697Provide safe, appropriate pain management for a resident who requires such services.DComplaint
Sep 16, 2025F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.DComplaint
Sep 16, 2025F947Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.DStandard
Sep 16, 2025F925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.EStandard
Sep 16, 2025F887Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.DStandard
Sep 16, 2025F883Develop and implement policies and procedures for flu and pneumonia vaccinations.DStandard
Sep 16, 2025F880Provide and implement an infection prevention and control program.EStandard
Sep 16, 2025F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.DStandard
Sep 16, 2025F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.DStandard
Sep 16, 2025F732Post nurse staffing information every day.CStandard
Sep 16, 2025F726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.EStandard
Sep 16, 2025F695Provide safe and appropriate respiratory care for a resident when needed.EStandard
Sep 16, 2025F692Provide enough food/fluids to maintain a resident's health.DStandard
Sep 16, 2025F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.DStandard
Sep 16, 2025F676Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.DStandard
Sep 16, 2025F658Ensure services provided by the nursing facility meet professional standards of quality.DStandard
Sep 16, 2025F657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.DStandard
Sep 16, 2025F641Ensure each resident receives an accurate assessment.DStandard
Sep 16, 2025F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.DStandard
Sep 16, 2025F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.EStandard
Sep 16, 2025F578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.DStandard
Sep 16, 2025F677Provide care and assistance to perform activities of daily living for any resident who is unable.DComplaint
Feb 26, 2025F760Ensure that residents are free from significant medication errors.JComplaint
Aug 22, 2023F949Provide behavior health training consistent with the requirements and as determined by a facility assessment.DComplaint
Aug 22, 2023F947Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.EComplaint
Aug 22, 2023F940Develop, implement, and/or maintain an effective training program for all new and existing staff members.DComplaint
Aug 22, 2023F760Ensure that residents are free from significant medication errors.DComplaint
Aug 22, 2023F700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.DComplaint
Aug 22, 2023F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.JComplaint
Aug 22, 2023F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.EComplaint
Aug 22, 2023F657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.EComplaint
Aug 22, 2023F610Respond appropriately to all alleged violations.DComplaint
Aug 22, 2023F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.DComplaint
Aug 22, 2023F604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.DComplaint
Aug 22, 2023F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.GComplaint
Aug 22, 2023F580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.DComplaint
Aug 22, 2023F925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.DStandard
Aug 22, 2023F880Provide and implement an infection prevention and control program.DStandard
Aug 22, 2023F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.EStandard
Aug 22, 2023F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.DStandard
Aug 22, 2023F759Ensure medication error rates are not 5 percent or greater.EStandard
Aug 22, 2023F758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.DStandard
Aug 22, 2023F756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.EStandard
Aug 22, 2023F732Post nurse staffing information every day.DStandard
Aug 22, 2023F728Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.DStandard
Aug 22, 2023F658Ensure services provided by the nursing facility meet professional standards of quality.DStandard
Aug 22, 2023F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.EStandard
Aug 22, 2023F557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.DStandard
Aug 22, 2023F550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.DStandard
Apr 14, 2023F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.DComplaint
Apr 14, 2023F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.DComplaint
Apr 14, 2023F755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.DComplaint
Jan 22, 2019F880Provide and implement an infection prevention and control program.DStandard
Jan 22, 2019F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.DStandard
Jan 22, 2019F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.EStandard
Jan 22, 2019F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.DStandard
Jan 22, 2019F759Ensure medication error rates are not 5 percent or greater.DStandard
Jan 22, 2019F757Ensure each resident’s drug regimen must be free from unnecessary drugs.DStandard
Jan 22, 2019F756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.DStandard
Jan 22, 2019F730Observe each nurse aide's job performance and give regular training.DStandard
Jan 22, 2019F711Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.DStandard
Jan 22, 2019F692Provide enough food/fluids to maintain a resident's health.DStandard
Jan 22, 2019F686Provide appropriate pressure ulcer care and prevent new ulcers from developing.DStandard
Jan 22, 2019F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.DStandard
Jan 22, 2019F676Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.DStandard
Jan 22, 2019F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.DStandard
Jan 22, 2019F625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.DStandard
Jan 22, 2019F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.DStandard
Jan 22, 2019F561Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.DStandard
Jan 22, 2019F550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.DStandard

Federal enforcement history

Federal regulators have imposed 2 enforcement actions against this facility, including 2 civil money penalties totaling $129,919 .

DateTypeFinePayment denial
Feb 26, 2025Fine$60,132—
Aug 22, 2023Fine$69,787—
About this record A citation is a finding by a state survey team working under federal contract. It is not a court judgment. The description above is drawn verbatim from federal public datasets. Facilities have the right to appeal findings through an Informal Dispute Resolution (IDR/IIDR) process.

Concerned about care at Complete Care At Heritage Llc?

An attorney who focuses on nursing-home abuse and neglect can review the facility's record with you — citation patterns, scope/severity levels, complaint-driven findings — and tell you whether the law recognizes what happened.

  • Consultation is free and confidential
  • You pay nothing unless there is a recovery
  • Your note is shared only with vetted plaintiff attorneys
Free · Confidential · Nationwide network
Free Consultation Request
Tell us about your family's situation
A plaintiff attorney will review your note and respond within one business day.